Take Assessment

Patient Support

System Solutions

When used effectively, patient support programs (PSPs) bring clarity to complexity, build trust, and empower the management of therapeutic treatment.

The problem is, they often aren't used at all.

Patient Adherence
Patient Support
Enrollment Support
Unbranded Education

A survey of 5,000 patients found

Only
3%
actively use PSPs
and just
8%
ever use them

The vast majority of patients aren't engaging with the very programs designed to help them.

The issue isn't lack of access.

It's misalignment.

And it begins from within. Sound familiar?

Fragmentation across teams creates confusing external messaging.

Absence of cross-functional metrics stalls growth, erodes trust.

Lack of cohesive strategies limits patient, provider, and payer engagement.

Siloed internal operations feeds inefficiencies, fosters missed opportunities.

After more than a decade partnering with healthcare leaders,

The Grovery knows successful patient support is about more than “check-the-box” tactics.

Uncover where misalignment is holding your PSP back.

Take Our AssessmentSchedule a Discovery Call

Our Approach

We align the priorities, practices, and platforms of stakeholder operations, marketing, and field teams—combining unbiased consulting expertise with the creative horsepower of an agency.Our approach is grounded in a simple yet powerful sequence:

Internal Alignment.
External Impact.

Align

Advise

Activate

Align

Listen first. Then unite teams, define goals, and set measurable KPIs.

Advise

Translate clarity into proven strategies and actionable frameworks.

Activate

Deploy solutions that reduce friction, build trust, and drive measurable engagement.

The result?

Compliant execution driven by clear intention. All connected by smart tools that track transparent metrics—making support more effective and engaging with every experience.

Who We Help

The Grovery provides healthcare brand strategy consulting for companies at all stages in the patient support system journey. A few examples of our work:

Emerging Biotech

The Challenge

Launching a new PSP in a competitive market.

The Grovery's Role

Built credibility and awareness from the ground up—aligning internal teams, creating a strategic PSP identity, and delivering scalable brand assets for launch.

The Result

Established trust that facilitated rapid adoption by providers and patients.

Emerging Biotech

How We Align

Every patient support strategy and activation we offer at The Grovery reflects our nuanced understanding of how patient, caregiver, healthcare provider, and stakeholder team needs evolve over time.

Our solutions align to the patient journey.

Build awareness that support exists
Step 1

Inform

Build awareness that support exists

Educational collateral
Awareness campaigns
Unbranded market-shaping thought leadership
Make sign-up simple and friction-free
Step 2

Enroll

Make sign-up simple and friction-free

Equip patients and teams for success
Step 3

Activate

Equip patients and teams for success

Keep patients and stakeholders connected
Step 4

Engage

Keep patients and stakeholders connected

Drive long-term confidence and adherence
Step 5

Support

Drive long-term confidence and adherence

Additional Solutions for Brand Engagement

Beyond the essentials, we offer innovations that keep PSPs future-ready.

BrandPulse

Diagnostic AI tool delivering a clear snapshot of how a patient support brand shows up competitively across the digital landscape—empowering smarter decisions and strategies.

AR/VR Communications

An augmented/virtual reality experience allowing teams to "bring" a company representative brand lead into the room via QR code or mobile link.

Interactive Event Activations

An interface that engages attendees, delivers key information and adapts to future events, turning event experiences into immersive, brand-forward interactions.

See how alignment can unlock engagement.

Request your complimentary Alignment Assessment today.

Take Our Assessment